Terms and Conditions

Discover Our Terms and Conditions

Terms and Conditions

Before accessing, using, or getting any materials, information, goods, or services, kindly carefully review these terms and conditions of use. You agree to be governed by these terms and conditions, our Privacy Policy, by visiting the Reservation Centre website or mobile application, ("Our Website"). Should you reject all of these terms, you might not be able to access Our Website. In these terms and conditions, "we," "us," and "our," refer to the Reservation Centre; "you," and "your," refer to you, the Our Website user and customer.

By releasing a new version on our website, we may update these Terms and conditions for any reason at any moment; these changes have no effect on rights and duties existing before such changes. Your ongoing use of our website after the updated Terms were posted will be governed by the terms in place at the time of your use. Review these Terms and conditions as they usually change. You need to stop using our website if you object to any clause of these Terms or any later changes to these Terms and conditions or become unhappy with our website in any other manner. But kindly do keep on checking the terms and conditions as they are always being reviewed.

Account

You must follow the account creation guidelines offered by our Service and be at least eighteen years of age to register an account.

Apart from our Service, the account you establish lets you access other websites, applications, tools and services provided by us or our other companies' services using the same account credentials. Please be aware that your usage of the pertinent terms of service shown on the sites, applications, tools and services you are using will be governed by your Expedia Group Account.

Sign into your account on our Service, then follow the relevant account deletion process for instructions on how to close your account. See our Privacy Statement for more details on your privacy rights—including access or deletion—should you wish further information.

Website Usage

Only if you are of legal age and are able to enter into legally binding contracts may you use and register to use our website "Reservation Centre. It shall be your own responsibility to keep secret your login credentials and account details in case you register yourself as a user or make any reservation that automatically creates your account. You are responsible for all activities and actions taken or undertaken by yourself or by anyone accessing our website using your login credentials (with or without your knowledge or consent) and by anybody whom you have permitted to access your travel plans.

All information that you provide us must be current and accurate. You must correct it immediately in case of change. You shall immediately update all affected personal data in case you have reason to believe that your account is no longer secure, for example because of loss or theft or unauthorized disclosure or use of your data or computer or mobile device used to access our website.

You are solely responsible for updating your phone number with us, updating to the latest version of the mobile app, and paying any fees that may be charged for receiving messages or other communications from our website that are sent directly to your mobile device. Information sent to a device connected to an outdated mobile phone number or an outdated mobile app will not be our responsibility. In order to prevent unauthorized access to your information or account, it is your responsibility to remove your information or disable access to any software or service that stores information from the Reservation Centre from any computer or mobile device before transferring or discarding the device.

You are allowed to use our website only for searching for authentic travel offers. You are not allowed to use it for fictitious, fraudulent, or speculative reservations or making advance reservations for demand. You agree to follow all applicable regulations, including the export of technical data, when using our website in your home country.

Prohibited Activities

Both the infrastructure used to provide the Content and information, as well as the Content and information itself (such as messages, data, information, text, ,sound, photos, illustrations, video, maps, icons, software, code, or other material), are either proprietary of Reservation Centre or licensed to them by third parties. For any content that is on the website already, you agree not to modify, duplicate, distribute, display, reproduce, publish, license, make creations derived from, transfer, or sell, any information, software, or services that you acquire from or via the Services in any way.

  1. Use the Services or Content for any commercial purpose whatsoever, other than those commercial objectives that are specified and approved herein and under any related guidelines accessible by Reservation Centre:
  2. Using any robot, spider, scraper or other automated means or any manual process for any purpose not in line with this Agreement or without our express written permission, access, monitor, reproduce, distribute, transmit, display, license, reproduce or otherwise exploit any Content of the Services, including but not limited to, user accounts and photos;
  3. The violation of any limitations in any robot exclusion headers on the Services or override or bypass any mechanisms put into place to limit access to the Services.

Intellectual Property Rights

Reservation Centre, together with our Travel Providers and other licensors, own all of the text, pictures, software, trademarks, Logo, Videos, domain names and other material contained on Our Site except the User Content. For your personal, non-commercial use, you will not copy or distribute any of the content found on our website. All copies you print must show all copyrights, trademarks, and other proprietary rights information shown on the Reservation Centre. On Our Website, other non- Reservation Centre products, services, or corporate designations belong to those respective third parties and may be referenced for just identification needs. For further comprehensive information on such designations and their official status, you should get in touch with the relevant third party. Your use and access to Our Website does not give you any license or right to utilize any of the marks featured on Our Website.

Cancellation and Refund

For Cancellation:

When we get your money, we will send you the tickets. The tickets which are non refundable once sold and can't be returned or changed. When the Reservation Center makes a flight booking, it follows the rules of the airlines and its own by default, as airlines do not tend to be lenient most of the time. Always notify the airlines or us about canceling the flight at least 24 to 48 hours before the flight. You need to confirm by email or calling the customer support within 24 hours after cancellation done by the person who booked it. In case we get a written confirmation of the cancellation within 24 hours from the date of original notification, we will be notified of the cancellation on the date of cancellation. This applies to all the booking done through the Reservation Centre. Some tickets are non refundable and there is a 100% cancellation fee for those which have been cancelled so, you may not get your refund.

For Refund:

  • You are not automatically entitled to a refund just by booking with us. When you cancel a flight booking with us, it depends majorly on what type of ticket you are holding and if you are eligible for a refund or not according to the rules of airlines.
  • The cancellation fees will be charged when you make a cancellation according to the airline's cancellation policy.
  • For refunds on plane tickets, this is usually 10 to 12 weeks from the time the tickets are sent to the airline to be looked at.
  • The refund process will take time as we give refunds based on when the cancellation or refund request was generated.

Limitation Of Liability

Reservation Centre Shall not be responsible in any manner whatsoever for any arrangements you may make with third parties through your use of our services or our platforms (which shall include, without limitation, travel providers). You agree that if you have any problems with any bookings you place or attempt to place via Reservation Centre you should contact the appropriate travel provider to work out the issue. In such cases, the relevant travel provider is your only option to claim a refund. Links to other websites and materials that are supplied by third parties are provided in our Services or Platforms merely for your convenience. We are not responsible for the information appearing on those websites or resources. We neither accept responsibility for its accuracy nor do we accept any liability for damages or losses resulting from the use of it.

Third-party advertising content may be displayed on our services and platforms. The content of advertising materials is the sole responsibility of each individual advertiser, and Skyscanner disclaims all liability for such content, including but not limited to any mistakes, omissions, or inaccuracies.

To the greatest extent that the law permits, we (including our directors, employees, representatives, suppliers, and third parties) do not assume any responsibility for any errors or omissions that may be contained in the material that is shown on or accessible through our Services or Platforms. Additionally, we will not be liable to you or any third party for any act of god, accident, delay, or any special, exemplary, punitive, indirect, incidental, or consequential loss or damage of any kind that may arise out of or in connection with your access to, use of, or inability to access or use our Services or Platforms or their contents. This includes any loss or damage that may be incurred as a result of your inability to access or use our Services or Platforms.

Your Liability to Us and Our Website

If you break these Terms, you will have to pay us for any actions, claims, proceedings, costs, damages, losses, or expenses (including, but not limited to, legal fees) that we or the Skyscanner Group Companies, or any of our officers, directors, employees, or agents, have to deal with because of your use of our Services or Platforms or because you broke these Terms.

Third-Party Links

The Services include links to websites operated by parties other than the Reservation Centre. These hyperlinks are provided here for your convenience only. The Reservation Centre does not control these websites and are not responsible for their privacy policies, content or other policies. Furthermore, you agree to ensure that any software or links you download from Our website or any other website are free of harmful elements like viruses and other bugs. Hyperlinks to any third-party website or application do not imply that the Reservation Centre endorse such third-party website or application or that they are affiliated with its operator.

Terminations

Under these Terms, Reservation Centre may in its sole discretion immediately terminate any agreement with you under notice to you and/or, should you have a log-in account, by cancelling your membership and so removing any User Content you have uploaded to our Services or Platforms. Reservation Centre can block your access and use in whole or in part without notice at any point, for example to stop you from posting any User Content, without risking any responsibility to you whatsoever.

Your Feedback

Although we cannot answer all your questions and comments, we nevertheless invite you to write those in as well. Please note that we assume no responsibility to evaluate unsolicited business ideas, such as proposals for new products or advertisements, and will not be liable for any similarity of such ideas to materials that may be used in future Reservation Centre merchandise or services. Please remember that you are responsible for any content you post, including its authenticity, dependability, and copyright. Please avoid mentioning trade secrets or other private information in your message. All rights to the content sent to us belong exclusively to the Reservation Centre.

Contact

Please contact, if you need more information about the Reservation Centre or have any ideas on how we should enhance our Services or Platforms. Contact at +61 1800 231285